KSL BOOKING CONDITIONS
Our Agreement with You
1. General
In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We” “Us” and “Our” means D J Key Services Property Ltd trading as Key Services Ltd, KSL Property Management, KSL and KSL Cyprus.
It is your responsibility to read through these terms and conditions before you book through KSL Cyprus or affiliated websites or third parties. By proceeding with your booking you are agreeing to abide by these terms and conditions.
K.S.L reserves the right to amend these Terms and Conditions without prior notice.
When renting a property through the KSL Cyprus or affiliated web sites or tour operators you are renting a property that does not belong to Key Services Ltd the apartment or villa is privately owned and the owner of the villa or apartment are using the services of our company to administer the bookings of the property and to be available to you during the stay should you experience any problems with your villa and apartment or require any help or assistance during your stay.
2. Your accommodation booking
Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old and possess the legal capacity and authority to book as the lead name. When booking the property you must supply us with the names ages and if requested relationships between all persons that are going to be staying at the property or using its facilities, the substitution of persons during the rental period is forbidden unless previously agreed by us in writing. If these details are found to be incorrect or incomplete KSL Property Management reserve the right to cancel your booking and apply the appropriate cancellation charges set out in section 9. KSL Property Management also reserve the right to refuse any bookings that we or the property owners feel is not in the properties or our best interests. The number of persons (adults and children) must not exceed the number of sleeping places indicated on the property advertisement.
It is a condition of your booking with us that you and all other members of your party, including infants and children, are adequately insured and any person who is under 18 years old must be accompanied by an adult whilst staying at the accommodation. When you or (if you are booking through a third party) your third party ask for your booking to be confirmed, we will confirm the booking there and then, and set aside your chosen accommodation for you. Next, we will send you or your third party a confirmation email. If any detail on the confirmation email is not correct you must tell us or your third party immediately. If there is an obvious error on the confirmation invoice we reserve the right to correct it as soon as we become aware of it, but we will do this within 7 days of issuing the confirmation invoice or, if your date of arrival in the accommodation is within 7 days, no later than 24 hours before that date. If any of these changes are material and are not acceptable to you, you will be entitled to a full refund.
3. The price you pay
All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices can go up or down. We will be able to tell you or your third party agent the up-to-date price of your chosen accommodation advertised by us before confirming your booking.
We reserve the right to increase the price of your accommodation after you have booked. After a Confirmation Invoice has been sent to you, any increase to your accommodation price will be as the result of changes in our costs of supplying your accommodation resulting from currency fluctuations and government action. An administration charge and any relevant third party agent’s commission are included within these amounts.
4. Arrival and Departure Times
Arrival: The property will be available from 14:00 on the first day of your stay.
Departure: The property will need to be vacated on the day of your stay by 10:00.
We offer an Early Check In/Late Check Out Service. There is an additional charge for this service payable locally or in advance of your arrival. K.S.L cannot guarantee that this service will be available as it is subject to availability.
Early Check in: If this service is taken The Property will be available from 11:00 on the first day of your stay.
Late Check Out: If this service is taken The Property will need to be vacated by 13:00 on the final day of your stay.
5. If we cancel or amend your booking
We aim to provide your accommodation as booked. But if, for example, you do not pay the balance of the accommodation price on time, we may cancel it. We reserve the right to cancel your booking in any circumstances but if we cancel your booking you can either have a full refund or accept replacement accommodation from us of equivalent or closely similar standard and price (if one is available) unless the reason for cancellation is out of our control as set out in clauses 6 and 7 or due to your breach of any of the terms and conditions set out is this document.
We hope that we will not have to make any change to your booking but, because accommodation is reserved many months in advance, we sometimes do need to make changes. We reserve the right to do this at any time. We will let you or your third party agent know about any important changes when you book. If you have already booked, we will let you know as soon as we can, if there is time before your planned arrival date at the accommodation.
We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
6. Our responsibility for your accommodation booking
When renting a property directly from KSL Property Management or through one of our Third Party Agents you are renting a property that does not belong to KSL Property Management. The property is privately owned and the owner is using the services of KSL Property Management for your security and comfort during your stay, we are available to you during your stay should you encounter any problems with your villa or apartment or require any help or assistance when in Cyprus, however we are not responsible for any problems that may occur during your stay.
Although we try to make the property advertisements and listings as accurate as possible, KSL Property Management cannot accept responsibility for any inaccuracy in these advertisements or listings. It is the responsibility of the property owner to ensure that all information they have supplied is correct and complete. If during your stay you encounter any discrepancy in the advertisement or listing (such as the property not having a advertised facility i.e. A Gas Barbecue) please notify our offices where we will forward your comments to the property owner
Very rarely, we may be forced by "force majeure" (see clause 7) to change or terminate your stay. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.
We cannot be held responsible for amendments to or cancellations of your booking due to Carrier Failure, Carrier Delays and Cancellations, Scheduled Airline Failure or Insolvency; cancelations due to any of these will be treated as set out in clause 13 this document.
7. Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
8. Personal injury
This section covers injury, illness or death while you are staying at the accommodation that we have booked for you.
DAMAGES
We do not accept any responsibility in the event of illness, accident, or death howsoever caused, the property booked is a privately owned property and our company act only as a management service to you during your stay and also as an intermediary service between yourselves and the property owner when booking.
K.S.L does not accept any responsibility in the event of dissatisfaction with your chosen villa whether this may relate to location or condition. All properties listed have been listed by the owners and not by K.S.L
K.S.L are not responsible for any loss, or breakages at the property during your stay it is the responsibility of the renter and owner of the property to ensure that they are adequately insured for all eventualities.
INSURANCE
It is the owner of the property’s responsibility to ensure that the property they are renting out carries the correct insurances and that the property complies with any laws relating to the letting of the property in Cyprus.
By using our management service or marketing property on ours or affiliated web sites the owners are agreeing that they have all the relevant insurances relating to the letting of the property and that they are abiding to the relevant laws regarding the letting of property in Cyprus on either the short or long term rental market.
It is the responsibility of the renter of the property and their party to ensure that they carry adequate insurance when renting a villa or apartment from the owner.
D J Key Services Property Ltd are not liable in any way should there be a claim in any eventuality for accident, injury, illness death, damage to the property or fire, for any theft from the property of personal items, money, passports or jewellery, for the theft of any items in the property belonging to the owner, whether the property is occupied or unoccupied.
SWIMMING POOLS
We do not accept any liability for accident, death or illness howsoever caused when using either private or communal swimming pools at the apartments or villas, when using your private or communal swimming pool you and your party do so ENTIRELY AT YOUR OWN RISK.
9. Special requests and medical problems
If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. *Although we will endeavor to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
10. Passports and Visa’s
It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.
Your Agreement with Us
11. Your contract
By asking us or your third party agent to confirm your booking, you are accepting that the terms of this Agreement constitutes the entire agreement between us with regard to your booking and your accommodation. You also consent to our processing personal information about you and other members of your party.
12. Paying for your accommodation booking
You will be required to pay a 25% deposit of your accommodation price before we can confirm your booking. This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below. The deposit payment will be your only commitment until six weeks before your date of arrival. You must pay the amount on the last invoice issued by us, at least six weeks before your planned arrival date at the accommodation. If you do not, we reserve the right to treat your booking as cancelled and to charge you a cancellation charge up to 100% of the total on that last invoice.
If you pay money for your booking to a third party agent appointed by us, they will hold that money as our agent from the time they receive it until they pay the money to us. If payment for your booking is made by credit card a handling fee will apply. Please check fee at the time of booking.
Should you instruct your credit/debit card company to “charge back” any payment(s) properly due from you in respect of your booking, we will charge you an administrative fee of £10 per incident and associated costs. We further reserve the right to cancel your booking and/or take legal action against you for all outstanding payment(s).
13. If you change or cancel your booking
If you want to change or cancel your booking the lead name on the booking must advise us in writing at the address given in clause 14 below. If you want to change any details of your booking (such as changing to different accommodation or changing a name in your party), we will do our best to help we however cannot guarantee that these changes can be made there may also be additional charges incurred depending of the details being changed. If you want to cancel your accommodation booking or part of it your letter must be signed by the lead name on the booking and once we receive it you should expect to receive a cancellation invoice within 14 days. If you do not then please contact us to ensure your letter has been received. To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your accommodation, we make a cancellation charge on the scale shown below. The person who made the booking is responsible for paying this charge. The size of the charge depends on when we receive your form or letter - the more notice you give, the less we will charge.
CANCELLATION CHARGES
These charges are based on how many days before your booked arrival time we receive your cancellation notice. These charges are a percentage of the total cost of your booked accommodation.
Period before start of stay within which written notification of cancellation is received by us. |
Cancellation charge |
More than 56 days |
Deposit only |
42 – 56 days |
Deposit + 40% of balance |
28 – 41 days |
Deposit + 60% of balance |
14-27 days |
Deposit + 80% of balance |
Less than 14 days |
Deposit + 100% of balance |
14. If you have a complaint
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. Any verbal notification must be put in writing. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Should you have any complaints during your stay, please contact KSL Property Management where one of our staff will assist you where we can. Should we not be able to satisfy your complaint please forward your comments in writing to “Key Services Ltd
Shops 1-4, Beta Block, Cybarco Artemis, 93 Artemidos Avenue, 6027 Larnaca, Cyprus”. We will forward any complaints received to the owner of the property.
If you do not give us the opportunity to resolve any problem locally by reporting it, then we may not be able to deal positively with any complaint that you make to us in writing.
Should there be no written complaint supplied as above specified and you leave the accommodation prematurely and without an explicit authorisation by us, you forfeit your rights for a refund of the rental price, unless the terms of this contract have been breached. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.
Please note that the property is not an official tourist structure, such as a hotel, residences, etc. but a private dwelling. Being such, there is no standard or categories that are internationally recognized; indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that we offer: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. We cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area - but which cannot be accepted as complaints.
15. Your conduct towards staff and other guests
We reserve the right to refuse to accept you as a customer or continue dealing with you If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of KSL Property Management or the Owner, or is threatening or abusive towards our staff, on the telephone, in writing or in person. In any of these circumstances you may be evicted from the accommodation and no refunds will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behavior. Criminal proceedings may also be instigated. Reference to “you” or “your” includes for the purposes of this section includes the conduct of any other person in your party.
16. Your accommodation
The accommodation must only be used by those people named on your Confirmation Invoice (or on any Amendment Invoice issued). You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally.
17. Security Deposit
When booking your accommodation you will be required to pay a €350 deposit against any damage that may be caused by you and your party during your stay. This fee will be refunded to you 20 working days after you depart the property as long as the property is returned in the same condition as it was when you entered the property. Examples of possible deductions can include (but are not inclusive), damage to items of Furniture and Electrical Items, Broken Plates and Glasses. The cost of a departure clean, additional laundry charges for heavily soiled laundry, lost keys, Damage to Fixtures and Fittings including blocked drains. We reserve the right to charge in excess of the security deposit for Malicious Damage or Excessive damage to the property. It is your responsibility to immediately notify us of any damaged items on entering the property to ensure that you are not charged for their repair or replacement.
18. Advertised Prices
We advertise and list properties to multiple countries worldwide and always aim to provide a local currency rate within those advertisements and listings. All local currency rates are calculated from an average rate taken from 3 international currency suppliers from our base currency ‘The Euro’ at the time of publishing. All payments for all services will be taken in euro’s and any currency conversions will be re-calculated at the date of payment. You may find that depending on the currency fluctuations from the advertisement publishing date to the time of booking or the amount invoiced may differ from the amount published. Please also note that a number of banks offer a rate which is lower than the standard currency conversion rates as part of a “commission free” service, this practice may also impact the cost of your booking and is out of our control.
19. Contacting you
If you book via our website or have opted in other circumstances for us to contact you via e-mail, we will communicate with you using the e-mail address you have provided. For example, to provide your e-confirmation, e-cancellation, etc. We will assume that your e-mail address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via telephone or in writing as required in our terms and conditions.
